Event Refund Policy

Refunds will be processed according to the following policy:

Refund requests must be made in writing and sent to the NASWGA Chapter at exec.naswga@socialworkers.org (In the subject box, write Refund Request & List the Name of the event).  Please attach your Event Ticket and completed refund/reimbursement form to the email. NASWGA will process refunds within 10-14 business days, and the registrant can expect receipt of the refunds within 14 days after processing. 
 

*Refunds are awarded minus the processing fees deducted by the WIX Payment Center or PayPal. Please note any processing fees outlined on your payment receipts. NASWGA is not responsible for any additional processing fees incurred by the credit card companies used by registrants.  
 

Refunds are mailed to the address provided by the registrant. The refund request schedule is as follows:
■ For cancellation requests received four weeks before a scheduled event: You will receive a 100% refund of your registration fee.

■ For cancellation requests received three weeks before the scheduled event: You will receive a 75% refund of your registration fee.

■ For cancellation requests received two weeks before the scheduled event: You will receive a 50% refund of your registration fee.

■ No refunds will be made for cancellation requests received a week before the scheduled event.

*NASW-GA regrets that there are No Refunds for No-Shows. There are no exceptions to this policy.
 

** A registrant who does not contact NASWGA for a refund within the abovementioned timeframes NASWGA will automatically transfer the payment made by the registrant to the next event date for the same event.  If NASWGA does not plan to host the same event, a registrant can apply the payment for another event as long as the registration fee is equivalent. Suppose an event the registrant wants to attend is not of equivalent value, meaning the event fee costs more; in that case, the registrant may apply the payment from the previous event and then pay the registration fee balance. The registrant must contact NASWGA if they elect to attend another event. An event invoice is then sent electronically to the registrant from NASWGA. The registrant can locate any balance owed on the invoice. Once the payment balance is received, NASWGA will notify the payee of the valid registration.